Marketing Tips: Features vs. Benefits – How to do it right

Everyone knows that bragging isn’t nice.  Most importantly, it may create unnecessary animosity.  Just like you hated the one kid back in school who would always announce his grade to the entire class, the same is true when you are marketing your business. 

 While tooting your horn works in certain industries, resting on your accolades may not always get you the prize.  Being proud of your achievements is not a fault, it’s a right, but don’t go bragging about it.  When creating a marketing campaign, the most important question to answer is: Why do your customers care and what can you do for them?  Take a telephone service provider.  Listing features is one way of showing that your product outperforms competitors.  A more effective method of creating an allure for prospects is focusing on benefits rather than features.  Instead of creating your campaign on the basis of how many clients you have, offer a benefit to your clients. 

  • Feature: Over 500 towers in your area. 
  • Benefit: Our extensive coverage guarantees no dropped calls. 

Just about any industry can benefit from focusing on benefits to clients instead of features. 

Take your local bank:

  • Feature: 1,000 ATMs in the Chicagoland area.
  • Benefit: Don’t pay ATM fees.  We have an ATM near you. 

The lesson here: stop talking about yourself and put yourself in your customers’ shoes.  Think about what benefits they are looking for in your product or services and focus on those rather than bragging about your business. 

OneIMS:  Integrated Marketing Solutions specializes in helping business owners to integrate the various marketing solutions available today into a marketing plan specific to the unique needs and concerns of your industry. 

Want more information on increasing your market reach? The experts at OneIMS will guide you through a variety of available options within your budget.  For more information, contact OneIMS today at 1-888-ONE-IMS1, or send an e-mail to info@oneims.com.

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